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Upgrading Your Plan

Gitar offers a 14-day free trial with full access to all Pro plan features. When you’re ready to upgrade, visit your organization’s billing settings.

Upgrade Now

Go to your billing settings to choose a plan and start your subscription.
For a full comparison of plan features and usage limits, see Plans & Billing.

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Managing Seats

Seat management applies to Core and Pro, where bots require their own paid seats. Enterprise plans include unlimited seats, so bots do not need separate seats.
Organization admins can add or remove seats from the billing settings page.
  • Adding a seat: Assign a seat to a user from Settings → Billing. The user can trigger the features included in their plan.
  • Removing a seat: Unassign a seat from a user. The user can still open PRs, but their events and commands no longer trigger features that require a seat.

Manage Seats

Go to Settings → Billing to assign or remove seats.
For details on seat tiers and organization roles, see Members & Seats.

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Switching Between Monthly and Annual Billing

Core and Pro plans support monthly or annual billing. See Plans & Billing for pricing.
  • Monthly → Annual: Takes effect immediately. You’re charged a prorated amount for the remainder of the current period.
  • Annual → Monthly: Takes effect at the end of your current annual period. You can cancel the switch any time before then from your billing settings.

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Canceling a subscription

Core and Pro subscriptions are canceled through Stripe’s Billing Portal.
Disconnecting a repository does not cancel a subscription or stop billing. Complete the cancellation in Stripe’s Billing Portal to stop future renewals.
  1. Open the organization’s Settings → Billing page.
  2. Select Manage Billing to open Stripe’s Billing Portal.
  3. Select the subscription’s cancellation option and complete the confirmation steps.
  4. Check the portal for the cancellation status and the date the subscription ends.
Access continues until the end of the current billing period. The subscription will not renew after cancellation. For Enterprise cancellation requests, or if the billing portal is unavailable, contact support@gitar.ai.

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Billing & Invoices

Invoices and billing details are available in your organization’s billing settings page. Billing is based on the number of seats assigned.

View Billing

Go to your billing settings to view invoices and payment details.
If you need a copy of a past invoice or have questions about a charge, contact support@gitar.ai.

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Contacting Support

For any billing inquiry, contact support@gitar.ai. Gitar typically responds within one business day.

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FAQ

Visit your billing settings and select a plan. Your trial features continue uninterrupted once you subscribe.
If the trial ends without a paid subscription, your organization moves to Free. PR summaries and Basic Insights remain available. Code review, including manual review commands, requires a plan that includes it.
Yes. You can upgrade between Core and Pro at any time from your billing settings. To move to an Enterprise plan, contact support@gitar.ai. Enterprise plans include unlimited seats, custom integrations, and dedicated support.
Open Settings → Billing → Manage Billing and complete the cancellation in Stripe’s Billing Portal. Disconnecting a repository does not cancel a subscription. See Canceling a subscription for the steps and support options.